Refund policy

Return & Refund Policy

Effective Date: October 6, 2026

At Legosto.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to review eligible returns and refunds in accordance with the policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all original accessories, tags, manuals, or other items included with the purchase.

  • Not show signs of damage, misuse, alteration, or excessive wear.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products.

  • Clearance or final-sale items.

  • Gift cards.

  • Products that are damaged due to misuse, improper handling, or normal wear and tear.

  • Any item specifically identified as non-returnable on its product page.

3. How to Request a Return

To request a return, please contact our customer service team through the contact information provided on Legosto.shop.

Please include:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Photos of the item, if it arrived damaged, defective, or incorrect.

Please do not send an item back before receiving return instructions from us.

4. Return Shipping

If you are returning an item because you changed your mind or ordered the wrong product, the customer may be responsible for return shipping costs.

If the item is defective, damaged during delivery, or we sent you the wrong item, please contact us before returning it. If your claim is approved, we may provide a return shipping solution or reimburse reasonable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow 5–10 business days for your refund to appear in your account after it has been processed. Your bank or payment provider may require additional time to post the refund.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived defective or damaged.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery.

We may request photographs or other information to help us investigate the issue. If the claim is approved, we will work with you to provide an appropriate replacement, refund, or other resolution.

7. Exchanges

We may offer exchanges depending on product availability.

If the replacement item is unavailable, we may instead issue a refund for the eligible returned item.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it:

  1. Check your bank or payment account again.

  2. Contact your payment provider or bank, as processing times can vary.

  3. If you still have not received your refund, contact Legosto.shop so we can assist you.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, packed, or shipped.

If the order has already shipped, you may need to follow the return procedure described in this policy.

10. Refund Eligibility

Legosto.shop reserves the right to refuse a return or refund when an item does not meet the requirements of this policy or when there is evidence of misuse, fraud, abuse of the return process, or intentional damage.

Nothing in this policy is intended to limit any rights you may have under applicable U.S. federal or state law.

11. Contact Us

If you have questions about a return or refund, please contact our customer support team through the contact information available on Legosto.shop.

Business Name: Legosto.shop

Business Number:

Email: legosto.info@gmail.com

Business Address: VT 05301, United States

We are committed to reviewing every eligible return fairly and helping resolve customer concerns as quickly as reasonably possible.

Legosto.shop
Return & Refund Policy
Effective: October 6, 2026